AA Pharma - Terms & Conditions

Welcome to AA Pharma

Welcome to AA Pharma Pvt. Ltd. (“AA Pharma”, “we”, “us”, or “our”). These Terms & Conditions govern your access to and use of the AA Pharma website, including the purchase of products through our online store.

By accessing, browsing, or purchasing from our website, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you do not agree with these terms, please do not use our website or place an order.

1. About AA Pharma

The website is operated by:

AA Pharma Pvt. Ltd.
Registered Address: [FULL REGISTERED ADDRESS]
Email: [OFFICIAL EMAIL]
Phone: [CUSTOMER SUPPORT NUMBER]
Website: [WEBSITE URL]
GSTIN: [GSTIN]
AA Pharma offers health, wellness, nutraceutical, and related products through its website.

2. Eligibility

By using this website or placing an order, you confirm that:

You are legally capable of entering into a binding agreement under applicable Indian law.
The information you provide is accurate and complete.
You are using the website for lawful purposes.
You will not use the website for fraudulent, unauthorized, or illegal activities.

3. Product Information

We make reasonable efforts to ensure that product descriptions, photographs, ingredients, specifications, prices, quantities, and other information displayed on our website are accurate.

However:

Product images may vary slightly from the actual product because of lighting, photography, display settings, or packaging changes.
Product packaging, labels, ingredients, and specifications may be updated from time to time.
Product availability may change without prior notice.
We reserve the right to correct typographical, pricing, description, or other errors on the website.
Customers should always read the product label, ingredients, directions, warnings, and other information printed on the actual product before use.

4. Health & Product Disclaimer

Products sold through AA Pharma are intended to support general health and wellness unless otherwise specifically stated on the product and permitted under applicable law.

Information provided on this website is for general informational purposes and should not be considered medical advice, diagnosis, or treatment. Our products are not intended to diagnose, treat, cure, or prevent any disease unless specifically authorized and marketed for such purpose under applicable laws and regulations.

You should consult a qualified healthcare professional before using any supplement if you have a medical condition, are taking prescription or other medication, are pregnant or breastfeeding, have known allergies or sensitivities, or have concerns about the suitability of a product for your individual circumstances.

Do not exceed the recommended dosage or serving stated on the product packaging. Individual results may vary.

5. Orders

When you place an order through our website, you are submitting a request to purchase the selected products. An order will be considered accepted once AA Pharma confirms the order.

We reserve the right to cancel, reject, or refuse an order where the product is unavailable, there is an error in product information or pricing, we suspect fraudulent or unauthorized activity, the delivery address cannot be serviced, the transaction appears suspicious, or the order violates applicable laws or our policies.

If an order is cancelled after payment has been successfully received, the applicable amount will be refunded through the original or appropriate payment method.

6. Pricing

All prices displayed on our website are in Indian Rupees (INR) unless otherwise stated. Applicable taxes, shipping charges, and other applicable fees will be displayed during checkout where required. AA Pharma reserves the right to modify product prices at any time without prior notice. Any price change will not affect an order that has already been confirmed.

7. Payment

We may offer payment methods including credit cards, debit cards, UPI, net banking, digital wallets, Cash on Delivery where available, and other payment methods supported by our payment partners.

Payments may be processed through third-party payment gateways. You agree to provide accurate payment and billing information and confirm that you are authorized to use the selected payment method.

8. Shipping & Delivery

We aim to process and dispatch orders within the timeframe stated on our website or during checkout. Estimated delivery times may vary depending on delivery location, courier availability, weather conditions, public holidays, transportation disruptions, remote-area delivery requirements, and other circumstances beyond our reasonable control.

Once an order has been handed over to the courier or logistics partner, delivery is subject to the courier's operational timelines. Customers are responsible for providing a complete and accurate shipping address, PIN code, name, and contact number.

9. Failed Delivery and Return to Origin

An order may be returned to origin (“RTO”) where delivery cannot be completed because of an incorrect or incomplete address, incorrect contact information, the recipient being unavailable, customer refusal of delivery, repeated failed delivery attempts, or other circumstances attributable to the customer.

Where permitted by applicable law, additional shipping or handling charges may apply if an RTO order needs to be re-shipped.

10. Returns, Replacements & Refunds

Returns, replacements, cancellations, and refunds are governed by our Return & Refund Policy published on the website.

Due to the nature of health, wellness, and nutraceutical products, opened, used, consumed, damaged, or tampered products may not be eligible for return except where required under applicable law or where the product was received damaged, defective, or incorrect.

Customers should inspect their shipment upon delivery and report any issue within the period specified in our Return & Refund Policy.

11. Damaged, Defective, or Incorrect Products

If you receive a product that is damaged, defective, incorrect, or apparently tampered with, please contact us at [OFFICIAL EMAIL] within [48 HOURS / 3 DAYS] of delivery.

We may request photographs or videos of the outer package, shipping label, product, packaging condition, and the issue reported. This information may be required to investigate and resolve your complaint.

12. Intellectual Property

All intellectual property appearing on the AA Pharma website, including AA Pharma logos, brand names, product images, graphics, photographs, videos, text, product descriptions, website designs, icons, page layouts, and other original content, is owned by or licensed to AA Pharma Pvt. Ltd., unless otherwise stated.

You may not reproduce, copy, modify, distribute, publish, sell, or commercially exploit our website content without prior written permission.

13. Prohibited Use

Use the website for unlawful purposes
Attempt to gain unauthorized access to our systems
Introduce viruses, malware, or other harmful code
Interfere with the operation or security of the website
Scrape, copy, or reproduce website content without authorization
Use another person's personal or payment information without authorization
Conduct fraudulent transactions
Misrepresent your identity or affiliation
Use the website in a manner that violates applicable law

14. Third-Party Services

Our website may use third-party service providers, including payment gateways, courier and logistics providers, website hosting providers, analytics services, advertising platforms, and other technology providers.

Your use of certain third-party services may also be subject to the terms and policies of those providers. AA Pharma is not responsible for the independent policies, practices, availability, or actions of third-party service providers.

15. Website Availability

We aim to keep our website available and functional; however, we do not guarantee that the website will always be uninterrupted, error-free, secure, or available.

The website may occasionally be unavailable because of maintenance, technical issues, server problems, software updates, security incidents, internet or network failures, or other circumstances beyond our reasonable control.

16. Limitation of Liability

To the maximum extent permitted by applicable law, AA Pharma Pvt. Ltd. shall not be liable for indirect, incidental, special, consequential, or unforeseeable losses arising from your use of the website or products.

Nothing in these Terms & Conditions is intended to exclude or limit any liability that cannot legally be excluded or limited under applicable Indian law.

17. Force Majeure

AA Pharma shall not be responsible for any delay or failure to perform its obligations where such delay or failure results from circumstances beyond our reasonable control, including natural disasters, government restrictions, strikes, transportation disruptions, pandemics, war, civil disturbances, internet failures, or other unforeseen events.

18. Changes to These Terms

AA Pharma may modify or update these Terms & Conditions from time to time. Any updated version will be published on this page with a revised “Last Updated” date. Your continued use of the website after such changes means that you accept the updated Terms & Conditions.

19. Governing Law

These Terms & Conditions shall be governed by and interpreted in accordance with the laws of India. Subject to applicable consumer protection laws, disputes arising in connection with these Terms & Conditions shall be subject to the jurisdiction of the competent courts at [CITY, STATE].