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Introduction

AA Pharma Pvt. Ltd. (“AA Pharma”, “we”, “us”, or “our”) respects your privacy and is committed to protecting the personal information you provide when using our website. This Privacy Policy explains what information we collect, how we use it, when we may share it, and the choices available to you. By using the AA Pharma website, you acknowledge that you have read and understood this Privacy Policy.

Information We Collect

When you browse our website, create an account, place an order, contact us, or otherwise interact with our services, we may collect information including:
Name, email address, and contact information
Billing and shipping addresses
Payment information (processed securely through our payment providers)
Order history and product preferences
Communications you send to us
Product reviews or feedback you voluntarily submit
Device and browser information
IP address and general website usage information
Information you voluntarily provide through forms or other website features

How We Use Your Information

We may use your information for purposes including:
Processing and fulfilling orders
Confirming purchases and payments
Arranging delivery
Providing customer support
Processing cancellations, returns, replacements, and refunds
Sending order and delivery updates
Responding to enquiries and complaints
Improving our website, products, and customer experience
Detecting and preventing fraud, misuse, or unauthorized transactions
Maintaining website security
Conducting internal business and analytics activities
Complying with applicable legal, regulatory, tax, and accounting requirements;
Sending promotional communications where legally permitted.

Payment Information

Payments made through our website may be processed by third-party payment gateways or financial service providers. AA Pharma does not ask customers to provide their banking passwords, UPI PINs, OTPs, or other confidential authentication credentials directly to us. You should never share your OTP, UPI PIN, card PIN, banking password, or similar confidential information with anyone claiming to represent AA Pharma. Payment providers may process your information according to their own privacy policies and terms.

Cookies and Similar Technologies

Cookies are small text files stored on your device when you visit a website. They help us enhance your browsing experience and provide personalized services.
We may use cookies and similar technologies to collect information about your browsing behavior, device, and preferences.
These technologies may include:
Our website may use cookies and similar technologies to help us:
Keep the website functioning properly;
Remember preferences;
Understand how visitors use our website;
Improve website performance;
Analyze traffic and user behaviour;
Measure advertising and marketing performance;
Provide relevant communications where permitted.
You may be able to control or disable cookies through your browser settings. Disabling certain cookies may affect some website functionality.

Information Sharing

We may share information with trusted third-party service providers where reasonably necessary to operate our business and provide services to you.
These providers may include:
Payment gateways;
Courier and logistics companies;
Website hosting providers;
E-commerce and technology providers;
Customer support providers;
Analytics providers;
Marketing and advertising service providers.
We may also disclose information where required or permitted by applicable law, regulation, court order, government authority, or law-enforcement request.
We do not intend to sell your personal information to third parties for their independent commercial use.

Data Security

AA Pharma takes reasonable technical and organizational measures to protect personal information against unauthorized access, misuse, alteration, disclosure, or loss.
However, no method of electronic transmission or storage can be guaranteed to be completely secure.
You are also responsible for keeping your account credentials and other login information confidential where applicable.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including:

Processing orders;
Providing customer support;
Maintaining business records;
Accounting and tax requirements;
Resolving disputes;
Preventing fraud;
Complying with applicable laws and regulations.

When information is no longer reasonably required, it may be deleted, anonymized, or securely disposed of, subject to applicable legal requirements.

8. Marketing Communications

Where permitted by applicable law, AA Pharma may send promotional communications regarding:

Products;
Offers;
Discounts;
New launches;
Website updates;
Other relevant marketing information.

Promotional communications may be sent through email, SMS, WhatsApp, or other permitted communication channels.

You may opt out of promotional communications at any time by using the unsubscribe option provided in the communication or by contacting us.

Please note that you may continue to receive essential transactional communications, such as order confirmations, payment updates, and delivery notifications.

9. Third-Party Websites

Our website may contain links to third-party websites, applications, payment services, social media platforms, or other external services.

AA Pharma does not control the privacy practices or content of these third parties.

We recommend reviewing the privacy policy and terms of any third-party service before providing personal information.

10. Children's Privacy

Our website is not intentionally directed toward children.

We do not knowingly collect personal information from children in violation of applicable law.

If you believe that a child has provided personal information to us improperly, please contact us so that we can take appropriate action.

11. Your Privacy Rights

Subject to applicable law, you may have rights regarding your personal information, including the right to:

Request access to certain personal information we hold about you;
Request correction of inaccurate or incomplete information;
Request deletion of information where legally applicable;
Withdraw consent where processing is based on consent;
Raise a concern regarding our handling of your personal information.

To make a privacy-related request, contact us using the details provided below.

We may need to verify your identity before processing certain requests.

12. Data Breaches and Security Incidents

If we become aware of a security incident involving personal information, we will take reasonable steps to investigate, contain, and address the incident and provide notifications where required by applicable law.